Hanako Heisei
12-34 Gotanda Shinagawa-ku Tokyo, Japan 567-8901
Mobile: +81-80-1234-5678 Email: abcdefg@acomail.com
Office Management/ Administrative Support
Executive-level administrative support professional whose accomplishments reflect excellent administrative skills and a demonstrated commitment to providing exemplary service
SUMMARY OF QUALIFICATIONS
- Capable executive assistant with extensive experience in administrative roles
- Organized and detail-oriented with demonstrated project coordination skills. Practiced in prioritizing and managing tasks. Effective at balancing the competing demands of multiple projects.
- Excellent interpersonal skills. Able to develop easy rapport with other while building trust.
- Versatile and resourceful team player who is willing to do whatever is necessary to complete goals and meet deadline. Polished and professional, yet warm and accommodating.
- Recognized "go-to" person for a broad range of issues and concerns.
- Committed to providing the highest level of customer service.
PROFESSIONAL EXPERIENCE
ABC Corp., Tokyo, Japan Mar 2005 to present
Executive Administrative Assistant
Provide administrative support to CEO and up to 12 management team members. Scope of responsibility is diverse and includes client communication, special-event coordination, operations management, executive administration, human resources and regulatory compliance.
- Design and implement administrative programs to reduce redundancy, streamline processes and improve daily operations.
- Train more than 12 staff members in equipment operations and various processes; developed team members committed to optimal productivity.
- Perform and assist with human resources functions; interviewed, recruited and conducted new general employee orientations. Build work teams that consistently exceeded goals for productivity, and quality.
- Plan and facilitate a broad range of administrative functions, including travel arrangement, calendar management, business correspondence and outlining agendas for various functions and meetings.
- Organize all charitable functions, special events and ongoing employee activities such as Christmas parties and picnics. Manage yearly budget of 600,000yen and events for 200 employees; consistently stayed under budget and saved 100,000-200,000yen annually.
- DEF, Inc,. Tokyo, Japan Mar 2001 to Dec 2004
- Administrative Assistant
- Provided effective administrative support for Customer Development, Sales Training, and Sales Operations groups following relocation. Maintain all personal and customer files.
- Developed guidelines and procedures for administrative assistants. Documented procedures for new hires.
- Established and managed system to track broker payments.
- Developed process for customer scorecarding, following up with clients to determine satisfaction with products, delivery times, and customer service. Developed spreadsheet to record and track response.
EDUCATION
University of EFD, California, USA
Best Management School, 2001
University of ABC, Tokyo, Japan
Bachelor of Arts Degree, Business Administration, 2000
HONOR & AWARDS
ABC Corp, Distribution of Company of the Year- 2010
SKILLS
- Operating Systems: Windows 7, Vista, XP, 2000, and 98
- Business Productivity Software: MS Word, Excel, Access, PowerPoint
- Graphic Software: Adobe Illustrator, Freehand, Photoshop, ImageReady
- Web Design Software: MS FrontPage
REFERENCES
Available upon request
