Hanako Yamada
123 Gotanta Shinagawa-ku, Tokyo, Japan 141-0000・+81-90-1234-5678・abc@mail.com
INSODE SALES MANAGER ~ OFFICE MANAGER
Professional Inside Sales Manager and Office Manager with more than 10 years of experience in all phases of the
business cycle. Consistently exceed objectives and increase bottom-line profits for employers. A quick learner and an
excellent communicator with an ability to perform well in a multitasking environment.
Extensive experience in the sales process from order entry through customer service. Thrive in manufacturing and
production arenas; a detail-oriented individual, friendly and personable, and a self-starter with a willingness to work well
as member of a team.
Creative and skilled analyst with strong problem-solving skills offering outstanding systems expertise (conversions, upgrades, and training), and excellent computer and Internet skills.
PROFESSIONAL EXPERIENCE
ABC Inc. -Tokyo, Japan 2000-present
Inside Sales Account Manager (2008-Present)
Responsible for maintaining $7 million of current business and coordinating all functions between the outside sales staff and the internal departments of the company.
- Directed and coordinated activities concerned with the sales organization, including screening and evaluating new customers, performing credit authorizations, verifying clients' sales histories, and compiling sales comparisons.
- Appointed as inside Sales Account Manager to handle a major supermarket chain buying $3 million of floral products, resulting in a 23% sales increase in the first year.
- Provided sales forecasts for holidays and special events, which greatly increased the efficiency and accuracy of production schedules and purchasing requirements.
- Designed an innovative program to evaluate effectiveness of new marketing campaigns. Hired and supervised a merchandiser to track the program on a weekly basis.
- Assisted the marketing department in designing individual color layouts for major customers, as well as writing advertising copy and product-pricing bulletins.
- Developed an automated monthly sales comparison analysis with the IT department, reducing the report-generation time from 8 hours to 1 hour.
Office Manager (2004-2008)
Manage a multitude of tasks contributing to the daily operations of American Bouquet Company. Responsible for hiring, training, motivation, and supervision of the telemarketing staff.
- Developed and implemented various systems for optimizing production resources and increasing efficiency. Designed Excel spreadsheets and standardized forms for use by all departments.
- Enhanced interdepartmental communications, resulting in reduced production and billing errors.
Administrative Assistant (2000-2004)
Coordinated communications between sales and production Performed credit checks, made collections, and resolved price discrepancies. Responsible for inventory, price lists, and customer lists
- Project Manger for developing, implementing, and maintaining an inventory-control system that utilized coding to correlate new orders with production scheduling.
EDUCATION & SALES SKILLS
ABC University, New Brunswick, New Jersey 2000
Bachelor of Art in Political Science
Sales Skills: prospecting, qualifying leads, making presentations, sales closing, solution sales, consultative sales, channel sales, direct sales, customer needs assessment, field sales management, key account management, negotiation, sales cycle management, sales training, team building/ leadership
REFERENCES
Available upon request
